Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

As Manager for our Executive Housekeeping team we’re looking for an individual with impeccable leadership skills a key eye for detail and a passion for delivering the highest quality of cleanliness and guest satisfaction across 45 of the Ritz-Carlton Residences at Vail.

Job Specifications: 

• Starting Wage: $58,461.98 - $77,126.78 + annual bonus 

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No

Job Responsibilities:

Team Leadership:

• Recruitment & Onboarding;  responsibility for interviewing, hiring and onboarding new members of the team.
• Training & Development;  accountability for training the Housekeeping team covering Ritz-Carlton cleanliness standards, guest expectations and use of chemicals and cleaning supplies in accordance with OSHA regulations.
• Scheduling;  providing direction for all Housekeeping activities, monitoring house count and making staffing adjustments accordingly whilst delegating workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Communication;  celebrates successes, recognizing team members for their contributions, ensuring the team understand all expectations and parameters of their roles, empowering the team to deliver excellent customer service, performance manage where required and address any themes or issues identified by the team.

Guest Service:

• Role modelling exceptional guest service to the rest of the Housekeeping team, including guest follow up and reviewing rebound reports, investigating any complaints in a timely manner, evaluating corrective actions and implementing plans to resolve or de-escalate any conflicts. Emphasizing guest satisfaction through all communication to the team with a focus on continuous improvement and preparing professional correspondence to customers where applicable.

Housekeeping Operations :

• Ensuring that our Housekeeping team leads the charge in terms of recycling and environmental initiatives, overseeing uniform inventory management and linen inventory management, deep cleans, completing visual inspections of rooms, storage closets and all public spaces within the vicinity. Evaluating the condition of furniture and fixtures – making recommendations for any maintenance projects, tracking internal booking reports, file maintenance, owner housekeeping billing, lost and found and departmental budget. Ensuring proper usage of chemicals and cleaning supplies by monitoring usage, providing training and ensuring proper labeling of hazardous supplies in accordance with OSHA.

Relationship Building :

• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Working in close coordination with The Arrabelle to ensure linen is processed correctly and in a timely fashion.

Job Requirements:

Required:

• High school diploma or equivalent.
• Minimum 1 year of resort housekeeping experience.
• Previous supervisory or management experience in a guest service setting.
• Basic computer skills.
• Ability to communicate professionally in English.
• Must be able to lift up to 50 lbs.
• Must be able stand for long periods of time and be able to access all areas of the resort.

Preferred:

• Bi-lingual in Spanish.
• College degree in a Hospitality Management program.
• Experience with Microsoft Office applications including Word, Excel and Outlook.
• Experience with IQware PMS.

The expected pay range is $58,461.98 - $77,126.78 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  513112
Reference Date: 01/06/2026 
Job Code Function: Housekeeping

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